Who Do I Contact for a Shore Excursion Group Excursion?

Shore Excursion Group Contact Us - Q&A

Making a New Booking:

Website: The easiest way to book is directly on the Shore Excursion Group website. Click here (https://www.shoreexcursionsgroup.com/) and enter your cruise information to see available excursions.
Phone: Call 1-866-717-7809 Monday-Friday from 9 am to 6 pm EST.

Checking E-Ticket Status:

Website: E-tickets are emailed within 3 days of booking. Click here (https://www.shoreexcursionsgroup.com/mybooking) to check e-ticket status to see the current status of your reservation.

Modifying/Canceling an Existing Booking:

Website: Click here (https://www.shoreexcursionsgroup.com/mybooking) to modify or cancel your booking online.
Phone: Call 1-866-717-7809 Monday-Friday from 9 am to 6 pm EST.

Submitting a Claim for Excursion Protection Plan:

E-Ticket Information:

You will receive an e-ticket with details about your excursion within 3 days of booking.
The e-ticket includes:
- Where and when the excursion begins.
- Tour provider contact information.
- A 24/7 emergency line.

Modifying a Booking:

Contact a Shore Excursion Expert by phone (1-866-717-7809) during business hours (Monday-Friday, 9 am to 6 pm EST) for assistance with modifying your reservation.

Cancelling a Booking:

Cancellation Policy: Excursions are fully refundable up to 14 days before the tour date. Bookings within 14 days are non-refundable.
How to Cancel:
- Click here (link to modify/cancel booking (https://www.shoreexcursionsgroup.com/mybooking) to cancel online.
- Call 1-866-717-7809 Monday-Friday from 9 am to 6 pm EST.

Groups:

You can book any excursion on the website for a group.
Simply enter the number of people when making the reservation.
For a custom group experience with additional costs, visit the Groups page (link to Groups page) to provide more information.

Customer Service Issues:

Dissatisfied with your Excursion: Call 1-866-717-7809 to discuss your experience.
Missed Excursion due to Ship Issues: You will automatically receive a full refund if you miss your excursion due to a ship delay, missed port call, or tour cancellation by the provider.
Missing the Ship: Shore Excursions Group guarantees they will get you back to the ship on time. In the unlikely event you miss the ship due to their tour, they will cover your meals, hotel, and transportation to the next port.

Additional Contact Information: