FAQ
Frequently Asked Questions
- How Do I Reset My Password?
- Who Do I Contact to Make a Payment on a Cruise?
- How to Remove a Saved Cruise?
- Can I Use Shipmate on the Ship Without WiFi?
- How to Cancel a Cruise I Purchased?
- How Do I Ensure I Am Running the Latest Version of the App?
- How to Make the Cruise Ship Horn Sound?
- User Blocking
- How to Add or Update A Cabin Number?
- How to Add A Missing Cruise Line or Ship?
- Can I Customize Who Sends Me Direct Messages?
- How Do I Add Shipmates?
- How do I add a new cruise?
- What is the Difference Between My Feed and Newsfeed?
- How Do I Contact Cruise Lines Directly?
- How Do I Add Photos on Shipmate?
- How Do I Add a Retired Ship to My Cruise History?
- How Do I Update a Cruise Itinerary?
- How Do I Opt Out of a Price Alert?
- How to Turn Off Tracking