FAQ
Frequently Asked Questions
- How do I reset my password?
- Who do I contact to make a payment on a cruise I purchased?
- How do I remove a saved cruise from my account?
- Can I use Shipmate on the cruise ship without WiFi?
- How can I cancel a cruise I purchased?
- How do I make sure I have the latest version of the app?
- How to Make the Cruise Ship Horn Sound?
- User Blocking
- How to Add or Update A Cabin Number?
- How to Add A Missing Cruise Line or Ship?
- Can I Customize Who Sends Me Direct Messages?
- How Do I Add Shipmates?
- How do I add a new cruise?
- What is the difference between My Feed and Newsfeed?
- How do I contact the cruise lines?
- How do I add photos on Shipmate?
- How do I add a retired or sold ship to my Cruise History?
- How do I update my itinerary?
- My plans have changed, how do I opt of of my price alert?
- How to Turn Off Tracking