Ship Mate

FAQ

Frequently Asked Questions

  • How Do I Reset My Password?
  • Who Do I Contact to Make a Payment on a Cruise?
  • How to Remove a Saved Cruise?
  • Can I Use Shipmate on the Ship Without WiFi?
  • How to Cancel a Cruise I Purchased?
  • How Do I Ensure I Am Running the Latest Version of the App?
  • How to Make the Cruise Ship Horn Sound?
  • User Blocking
  • How to Add or Update A Cabin Number?
  • How to Add A Missing Cruise Line or Ship?
  • Can I Customize Who Sends Me Direct Messages?
  • How Do I Add Shipmates?
  • How do I add a new cruise?
  • What is the Difference Between My Feed and Newsfeed?
  • How Do I Contact Cruise Lines Directly?
  • How Do I Add Photos on Shipmate?
  • How Do I Add a Retired Ship to My Cruise History?
  • How Do I Update a Cruise Itinerary?
  • How Do I Opt Out of a Price Alert?
  • How to Turn Off Tracking
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